Who we are
Effective date- 10th August 2025
Welcome to Crewcial. We value the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information through our website http://crewcial.store and any associated services (collectively, the “Platform”).
By visiting our website or using our services, you agree to the terms of this Privacy Policy.
Collection of Information
We may collect the following types of personal and sensitive personal data:
Personal Information:
- IP address and device/browser details
- Full Name
- Phone Number
- Email Address
- Billing and Shipping Address
Sensitive Personal Data (as defined under Indian IT Rules):
- Payment information (e.g., credit/debit card details) – processed securely through third-party gateways
- We do not store your complete payment details like card numbers, CVV, or UPI PINs on our servers. All payment data is handled securely by our payment gateway partner Razorpay, in accordance with applicable laws and PCI-DSS standards.
All payments on our site are securely processed by Razorpay. When you make a payment, you may be redirected to Razorpay’s platform, and your financial information is collected and processed directly by them under their privacy policy.
Razorpay’s Privacy Policy can be accessed here:
👉 https://razorpay.com/privacy/
We do not have access to your full card or bank details — only limited metadata such as transaction ID and payment status, which helps us confirm and track your order.
We may also collect:
- Browsing behavior (pages visited, products viewed)
- Communication records (emails, support chats)
Use of Information
We use your information for the following purposes:
- To process orders and deliver products
- To contact you about your account or order
- To send promotional offers, only if you opt in
- To improve our website, products, and customer experience
- To comply with legal or regulatory obligations
Disclosure of Information
We do not sell or rent your personal data. We may share your information with:
- Payment gateway providers (for secure transactions)
- Logistics partners (for delivery)
- Customer service platforms
- Legal authorities, if required under law or to protect our legal rights
All third parties are bound to follow reasonable security standards and confidentiality.
Cookies
We use cookies and other tracking technologies to:
- Store your preferences
- Maintain your login/session
- Understand user behavior and improve performance
You may choose to disable cookies via your browser settings.
Data Security
We implement reasonable security practices and procedures, as required under Section 43A of the IT Act, including:
- SSL encryption for transactions
- Secure data storage and restricted access
- Regular security audits
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Under Indian law, you have the right to:
- Review the personal information you have provided
- Request corrections or updates
- Withdraw consent (subject to terms and order fulfillment)
You may contact us at crewcial.shop@gmail.com for any such requests. We may verify your identity before acting on your request.
Email and SMS Communication
If you subscribe to our newsletter or opt in during checkout, you may receive marketing emails or SMS from us. You can unsubscribe at any time via the link in the message or by contacting us.